Privacy Policy

Last Updated: June 2026

This Privacy Policy explains how Xyla and Xenya ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or purchase our products.

1. Information We Collect

We collect the following types of information to process your orders and personalize your experience:

• Personal Information You Provide: When you make a purchase, we collect your name, email address, billing information (processed securely by our payment partners) and your child's name, their "brave thing," and favorite animal to personalize your Bravery Bundle.

• Optional Image: If you choose to upload an image of your child (e.g., a drawing or a "Brave Power Pose" photo), we use it only to personalize your PDF and delete it after delivery. This is completely optional.

• Automatically Collected Information: When you visit our site, our web host may automatically collect standard technical information like your IP address, browser type, and how you interact with the site to help us improve our services.

2. How We Use Your Information

We use your information for the following purposes:

• To create and deliver your personalized "Bravery Bundle" and any other products you purchase.

• To communicate with you about your order, respond to your inquiries, and provide customer support.

• To improve our website, products, and customer service.

• With your consent, to send you occasional updates and marketing emails about new products or special offers. You can unsubscribe at any time.

3. Sharing Your Information (Third-Party Services)

We do not sell or rent your personal information. We only share it with trusted third-party services that help us operate our business:

• Hostinger: Our website hosting provider.

• Stripe or PayPal: To process your payments securely. We do not store your full credit card details.

• MailerLite: To manage our email list and send you marketing communications (if you have consented).

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses industry-standard security measures, including HTTPS encryption.

5. Your Rights (Access, Correction, & Withdrawal of Consent)

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you.

• Correct any inaccurate or incomplete information.

• Withdraw your consent for us to use your information (e.g., for marketing emails).

To exercise any of these rights, please contact us using the information in Section 9.

6. Children's Privacy

Our products are designed for families, but they are sold to adults. We do not knowingly collect personal information directly from children. All information about a child (like their name, brave thing, or optional image) is provided by a parent or legal guardian during the purchase process. Any images submitted are used only for the personalized product and deleted after delivery.

7. Cookies

We may use essential cookies to ensure our website functions properly, such as for remembering items in your shopping cart. No third-party tracking cookies are used.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

9. Contact Us & Our Privacy Officer

If you have any questions or concerns about this Privacy Policy or your personal information, please contact our designated Privacy Officer at:

Xyla and Xenya
Email: hello@xylaandxenya.com