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FAQs
How do I upload my child's photo?
Simply click the upload button and select your child's photo from your device.
🔒 Is my child's photo safe?
Yes.
Your child's privacy is important to us.
Your photo is used only to personalize your order.
Once your order has been created and delivered, your uploaded photo is permanently deleted.
What if my upload doesn't work?
Refresh the page.
If you're still having trouble, contact our support team, and we'll be happy to help.
Can I change the photo?
Yes, just upload a new photo anytime before finalizing.
What file types are accepted?
We accept JPG, JPEG, PNG, and most common image formats for easy uploading. (maximum file size 10MB)
How long does it take?
Because every product is personalized by hand, you'll receive your completed order within 2–3 business days.
You're almost there.
Upload your child's photo so we can begin creating your personalized Xyla and Xenya product.
You're Almost There!
Questions? Contact us here.
Every personalized Xyla and Xenya creation is handcrafted just for your child.
Upload a clear photo of your child below and we'll begin creating your personalized order.
Your completed order will be delivered by email within 2–3 business days.
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